IT support engineers monitor, install, and maintain computer systems for various businesses. In Rajawali, this position also includes tasks such as:
- Install and configure client computer systems.
- Respond to client IT support requests.
- Discuss with clients to diagnose software, networking, or hardware issues.
- Provide technical support onsite or via remote-access systems.
- Present solutions that meet the needs of the client.
- Repair hardware malfunctions, software issues, and networking problems.
- Maintain good client relations.
- Track and manage work records.
- Compile job reports.